Cancellation Policy

We ask for 24 hours notice to change or cancel. Late cancellations and no-shows may be charged for the reserved service.

When you book, that time is held just for you, and the rest of the day is planned around it. Reasonable notice lets us offer the spot to another guest and keeps our team’s time fair. Thank you for understanding and for respecting your time and ours.

Please give at least 24 hours notice to change or cancel an appointment. You can do this online through your booking confirmation, or by calling the studio directly. If you reach us outside business hours, leave a message and the time of your call will count toward your notice.

Cancellations made with less than 24 hours notice, and appointments missed without notice, may be charged for the reserved service. If you booked an introductory or discounted offer, the standard service rate may apply. We understand that life happens, and we handle genuine emergencies with care, so please reach out.

Members follow the same 24 hour notice window. A late-cancelled or missed appointment may use the monthly session or be charged at the member rate. See the memberships page for how rollover and sharing work.

If you are running late, call ahead and we will do our best. Your session may be shortened to the remaining time so the next guest is not delayed, and the full service rate still applies. A few quiet minutes to settle in always makes for a better visit.