Booking & Cancellation Policy

Appointments can be booked online or by phone. A valid phone number and email help us confirm your booking and send reminders. We reserve the right to require a card on file or a deposit for certain services or group bookings. Amesbury operates by appointment on staffed days, so booking ahead is the surest way to reserve your time.

Please arrive about ten minutes before your appointment so you can settle in and we can understand your needs. If you arrive late, your session may be shortened to the remaining time so that the next guest is not delayed, and the full service rate still applies.

We ask for at least 24 hours notice to change or cancel an appointment. Late cancellations and missed appointments may be charged for the reserved service. Full details are on our cancellation policy page.

Payment is due at the time of service. Prices, services, and therapist levels may vary by location and are subject to change. Add-ons and upgrades are charged in addition to the base service. Introductory offers are valid for first-time visits only and cannot be combined with other promotions or with gift cards.

Gift cards are available in any amount and are redeemable for any service at either studio. They are not redeemable for cash except where required by law, and they cannot be combined with introductory offers. Please treat gift cards like cash, as we cannot replace lost or stolen cards.

Membership is paid month to month with no long-term commitment. It includes one massage or facial each month at a member rate, with rollover hours, shareable sessions, and retail discounts. You may freeze your membership once per six-month period for up to thirty days, and cancel after three months with thirty days written notice. See the memberships page for full terms.

For your safety and comfort, we may ask you to complete an intake form and share relevant health information. Please tell your therapist about any conditions, allergies, injuries, or pregnancy. We reserve the right to decline or modify a service when it is in the best interest of your health.

Our studios are a calm, respectful space for everyone. Any inappropriate or disrespectful behavior toward our team or guests will end the session immediately, with the full service charged, and may result in refusal of future service. Children cannot accompany you during treatment sessions.

Our services are intended for relaxation and general wellbeing and are not a substitute for medical care. To the fullest extent permitted by law, L.I.F.E. Massage and Wellness is not liable for any indirect or incidental harm arising from the use of our services, and you agree to share accurate health information so we can care for you safely.

We may update these terms from time to time, and the date above reflects the latest version. Questions? Reach us through our contact page, or call Portsmouth at 603-373-8780 or Amesbury at 978-792-5201.